Privacy Policy

1. Information We Collect

   We will collect and process the following personal information about you:

   1. Name
   2. Email address
   3. Mobile number
   4. Date of birth
   5. Payment information
   6. Gender

2. How We Collect Your Information

   We collect and receive information about you in the following ways:

   1. When you fill in a registration form or otherwise submit personal information
   2. When you interact with the website
   3. From publicly available sources

3. How We Use Your Information

   We will use the information we collect about you for the following purposes:

   1. Marketing and promotional communications
   2. Creating and managing user accounts
   3. Testimonials
   4. Customer feedback collection
   5. Processing payments
   6. Customer support
   7. Administrative purposes
   8. Targeted advertising
   9. Dispute resolution

   If we wish to use your information for any other purpose, we will request your consent and only use it for that specific purpose unless otherwise required by law.

4. How We Share Your Information

   We will not transfer your personal information to any third party without your consent, except in the limited circumstances described below:

   1. Ad services
   2. Analytics providers
   3. Data collection and processing partners

   We require such third parties to use the personal information we transfer to them only for the purpose for which it was transferred, and not to retain it longer than necessary to fulfil that purpose.

   We may also disclose your personal information: (1) to comply with applicable law, regulation, court order or other legal process; (2) to enforce your agreements with us, including this Privacy Policy; or (3) to respond to claims that your use of the Service violates any third-party rights. If the Service or our company is merged with or acquired by another company, your information will be one of the assets transferred to the new owner.

5. Retention Of Your Information

   We will retain your personal information for 90 days to 2 years after a user account becomes idle, or for as long as needed to fulfil the purposes outlined in this Privacy Policy. Certain information may be retained longer for record-keeping or reporting in accordance with applicable law, or for legitimate reasons such as enforcement of legal rights or fraud prevention. Residual anonymous and aggregate information, which does not identify you directly or indirectly, may be stored indefinitely.

6. Your Rights

   Depending on applicable law, you may have the right to access, rectify, or erase your personal data; receive a copy of your personal data; restrict or object to the processing of your data; request that your personal information be ported to another entity; withdraw any consent you have given; and lodge a complaint with a statutory authority.

   To exercise any of these rights, please write to us at dpo@shikishatoursandtravels.co.ke. We will respond in accordance with applicable law.

   You may also opt out of direct marketing communications or marketing profiling by writing to us at the same address.

   Please note that if you do not allow us to collect or process the required personal information, or if you withdraw consent for the required purposes, you may not be able to access or use the services for which that information was sought.

7. Cookies

   To learn more about how we use cookies and your choices in relation to tracking technologies, please refer to our Cookie Policy.

8. Security

   The security of your information is important to us and we will use reasonable security measures to prevent loss, misuse or unauthorised alteration of information under our control. However, given the inherent risks of digital transmission, we cannot guarantee absolute security. You transmit information to us at your own risk.

9. Third Party Links

   Our Service may contain links to other websites not operated by us. This Privacy Policy does not cover the practices of any third parties, including any third-party website accessible via a link on the Service. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

10. Grievance / Data Protection Officer

    If you have any queries or concerns about the processing of your information, please contact our Data Protection Officer at Shikisha Tours and Travel Limited, Kimathi Street, 3rd Floor Nanak House, 00100 GPO, Nairobi, Kenya — email: dpo@shikishatoursandtravels.co.ke. We will address your concerns in accordance with applicable law.