General Terms of Service

Effective Date: 17th April 2024

Booking Terms, Cancellation & Refund Policy: Welcome to Shikisha Tours and Travel. Our booking terms, cancellation & refund policy are designed to provide transparency and peace of mind when booking your holiday or tour package.

Definitions

• “Company” refers to Shikisha Tours and Travel Limited, also known as “we,” “us,” or “our.”
• “Customer” refers to any individual or entity using our services.
• “Services” refers to all travel and tourism-related services the Company offers, including company tour packages, transport, accommodation & flights.
• “Website” refers to https://shikishatoursandtravels.co.ke

Reservation and Payment Process

We encourage our customers to thoroughly research and select the tour package or service that best meets their interests and needs. Once an option is selected, reservations can be made via phone, email, or our website form.

To complete a reservation, we will request:
– Your full name, contact details (email and phone number)
– Details of the package selected (travel dates, room type, transport mode, etc.)

To confirm a booking:
– A 35% deposit of the total tour package is required when booking.
– Full payment may be required if the departure date is near.
– Customers who deposit must clear the balance at least 14 days before departure.

Flight Payments:
– All flight bookings must be paid in full at the time of reservation.
– Governed by airline-specific fare rules (cancellation, void, change, etc.)

Card Surcharge Notice (exclusive of VAT):
– Visa/Mastercard: 3.5%
– AMEX: 3.9%
– Mobile Money: 1%

A reservation confirmation will be sent upon payment.

Cancellation & amendment (s) 

Cancellation by the Company:
– Changes will be communicated promptly.
– Significant changes: Accept change, rebook, or cancel.
– No compensation for minor changes or Force Majeure.
– Full deposit refund if the company cancels.
– We may refuse participation for safety concerns.

Cancellation by You:
– Must be in writing.
– 45 days before: 10% fee
– 15 days before: 25% fee
– 7 days before: 50% fee
– Within 24 hrs: No refund

Amendments on itinerary:
– One free amendment (client pays 3rd-party costs)
– Further changes: $30 admin fee

Refund Policy

Contact info@shikishatoursandtravels.co.ke for refund requests.
Refunds are based on the cancellation policy and processed within 7–14 working hours.

Travel Documents

Travelers must carry:
– Valid passport (6+ months)
– Visa (if needed)
– Travel insurance (strongly recommended)
– Health documents (e.g., Covid-19 cert)
– Flight tickets, driver’s license (if needed)

Health and Safety Standards

We ensure:
– Safe transport (licensed, inspected, seatbelts)
– Accommodation (fire/safety compliant)
– Hygienic food prep
– Trained emergency response staff
– Pre-travel health tips

Liability and Responsibilities

We provide legal, safe services and fulfill our booking terms.
We are not liable for:
– Injuries, property loss, travel incidents
– Delays or cancellations beyond our control
– Extra costs from customer changes

Travel insurance is strongly advised.

Special Requirements

– Age limits apply only to specific activities
– Disclose health conditions early
– Travel insurance required for international clients
– Customer responsible for travel documents
– Dietary needs must be pre-communicated
– We may amend itineraries due to operations

Customer Code of Conduct

All customers must:
– Respect cultures, laws, and environment
– Be considerate and safe
– Treat everyone respectfully

Breach of conduct may result in removal.

Third-Party Services

We may offer third-party services or links.
We are not liable for their content or actions.

Cookies

We use cookies for analytics and personalization.
Use of the site implies consent to cookies.
See our Cookie Policy for details.

Intellectual Property & Restrictions

We own all content and trademarks.
Users may not copy or modify site content without permission.
You may not:
– Resell our site/services
– Reverse engineer the platform
– Obscure copyright notices

Termination

We may suspend or terminate access at any time.
Users can also terminate their use by deleting their account.

No Warranties & Limitation of Liability

Our website is provided “as is” with no warranty.
We are not responsible for:
– Site downtime
– Inaccurate content
– Harmful components or data loss

Liability limited to what you paid us.

Amendments

We may update these terms. Material changes will be communicated 30 days in advance.
Use of the site after changes implies acceptance.

Contact Us

Email: info@shikishatoursandtravels.co.ke