Privacy Policy
Privacy Policy
Effective Date: 17th April 2025
This Privacy Policy outlines how Shikisha Tours And Travel Limited (“Company”, “we”, “us”, or “our”) collects, uses, discloses, and safeguards your personal information when you visit our website or use our services. By accessing our website or providing personal information, you agree to the terms of this Policy.
1. Scope and Consent
This policy applies to all Shikisha Tours and Travel’s website and services users. If you do not agree with any part of this policy, you must cease use of our website immediately.
We handle all personal information in accordance with international data protection standards, including GDPR, POPIA, and other applicable privacy laws.
2. Types of Information We Collect
Personal Information
We may collect the following personal data:
Name, email, phone number
Travel itinerary and preferences
Details of travelers in your party
Communication records
We do not store or process your credit card information directly. All payments are processed via PCI DSS-compliant third-party gateways.
Non-Personal Information
Website usage data (e.g., browser type, pages visited, duration)
Cookies and tracking technologies for analytics and personalization
3. Notice at Collection
We collect personal information for purposes including:
Facilitating travel bookings
Communicating with you
Providing customer support
Marketing and promotional communications (with opt-out option)
Legal compliance and business operations
If you fail to provide the required information, we may be unable to offer certain services.
4. Cookies and Tracking Technologies
Our website uses cookies to:
Save user sessions
Improve navigation and preferences
Analyze site performance
You can manage or disable cookies via your browser settings. Disabling cookies may affect the website’s functionality.
5. Use of Personal Data
We use your personal data to:
Verify your identity
Contact you regarding bookings or offers
Tailor your travel experience
Conduct research and service improvements
Fulfill legal and regulatory obligations
Your personal data may be shared with:
Internal staff (sales, support, admin)
Third-party vendors and service providers (e.g., transport, accommodation, airlines, insurance)
Government authorities, if required by law
Business partners under joint promotions or co-branded offers
6. Information Security
We implement robust security practices, including:
Data encryption
Role-based access controls
Regular audits and data backups
Staff training on data privacy
7. International Transfers
Due to our global customer base, your data may be processed outside your country of residence. We take steps to ensure such transfers are lawful and secure.
8. Retention of Data
Your personal data is retained for as long as necessary for the purposes outlined in this policy. Sometimes, we may retain data longer to comply with tax or legal obligations.
9. Your Rights
You have the right to:
Access your data
Correct or update your information
Withdraw consent
Request the deletion of your data
Object to processing
Complain with a data authority
To exercise these rights, contact us at legal@shikishatoursandtravels.co.ke
10. Do Not Track
Our websites currently do not respond to Do Not Track (DNT) signals. We recommend managing your privacy preferences via browser settings.
11. Changes to this Policy
We may revise this Privacy Policy periodically. We will notify you via the website or email if changes are material. Continued use of our services constitutes acceptance of the updated policy.
12. Contact Us
For questions or requests regarding this Privacy Policy: